FAQ

Frequently Asked Questions (FAQ)

Welcome to perforia.shop (B J ENTERPRISE). Below are answers to some commonly asked questions about our products, orders, payments, shipping, returns and refunds.

1. How can I place an order?

You can browse our products on perforia.shop, select the product you wish to purchase, add it to your cart and proceed to checkout.

Enter your required shipping and contact information, select an available payment method and complete the payment to place your order.

2. What payment methods do you accept?

We accept the payment methods displayed on our checkout page.

Depending on the payment gateway and availability, payment options may include UPI, debit cards, credit cards, net banking and other supported payment methods.

3. Is online payment secure?

Payments are processed through secure third-party payment gateways or payment service providers.

We do not intentionally store your complete debit card, credit card, CVV or UPI PIN on our own systems.

4. How long does it take to process my order?

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing may take longer during holidays, sales, high-demand periods or unforeseen circumstances.

5. How long does delivery take?

Orders are generally delivered within approximately 3–7 business days after dispatch, depending on the delivery location and courier service.

Remote locations may require additional delivery time.

6. Do you ship across India?

Yes. We generally provide shipping within India, subject to courier service availability for the customer's PIN code.

7. How can I track my order?

Where tracking is available, tracking information will be provided after your order has been dispatched.

You can use the tracking information to check your shipment status through the applicable courier service.

8. Can I cancel my order?

You may contact us as soon as possible to request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

For more information, please refer to our Return and Refund Policy.

9. Can I return a product?

Eligible products may be returned in accordance with our Return and Refund Policy.

Return requests should generally be submitted within 7 days of delivery.

Products must meet the applicable return conditions, including being in their original condition and packaging where applicable.

10. What if I receive a damaged or incorrect product?

If you receive a damaged, defective or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and clear photographs or video of the product/package so that we can review the issue.

11. How will I receive my refund?

For an approved refund, the refund will generally be processed through the original payment method or another appropriate method.

The time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.

12. What happens if my payment is deducted but my order is not confirmed?

If your payment has been deducted but your order was not successfully placed, please contact us with your payment or transaction details.

We will verify the transaction and assist with the applicable refund or resolution.

13. What if I provide the wrong shipping address?

Please contact us immediately if you notice an incorrect shipping address.

If the order has not yet been dispatched, we may be able to update the address.

If the order has already been dispatched, changing the delivery address may not be possible.

14. Do you offer cash on delivery?

Cash on Delivery (COD) availability depends on the products, delivery location and the payment/shipping options displayed at checkout.

If COD is available for your order, it will be shown as a payment option during checkout.

15. Are there any additional shipping charges?

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on the delivery location, order size, weight and available shipping method.

16. How can I contact customer support?

You can contact us for questions about products, orders, payments, shipping, returns or refunds.

Phone: 9725846553
Email: help.perforia@outlook.com

Business Address:
SHOP NO-G/14, SHREENATHJI ICON,
UTRAN ROAD, OPP. UTRAN POWER HOUSE GATE,
UTRAN, SURAT, GUJARAT - 394105, INDIA

17. What are your customer support hours?

Monday to Saturday: 10:00 AM – 6:00 PM
Sunday & Public Holidays: Closed

We aim to respond to customer queries as soon as reasonably possible.

18. Where can I find your policies?

You can review our website policies, including:

Privacy Policy
Terms of Service
Shipping Policy
Return and Refund Policy
Legal Notice

These policies explain our procedures and terms in more detail.

19. What is your GST number?

Our GSTIN is:

24KRAPK3835G1ZT

20. How can I contact perforia.shop?

perforia.shop (B J ENTERPRISE)
Managed By: KATHROTIYA BHAUTIK JAYANTIBHAI