Shipping policy

Shipping Policy

At perforia.shop (B J ENTERPRISE), we aim to provide a smooth and reliable delivery experience for our customers. This Shipping Policy explains how we process, ship and deliver orders placed through our website.

1. Business Information

Business Name: perforia.shop (B J ENTERPRISE)
Managed By: KATHROTIYA BHAUTIK JAYANTIBHAI
GSTIN: 24KRAPK3835G1ZT

Address:
SHOP NO-G/14, SHREENATHJI ICON,
UTRAN ROAD, OPP. UTRAN POWER HOUSE GATE,
UTRAN, SURAT, GUJARAT - 394105, INDIA

Phone: 9725846553
Email: help.perforia@outlook.com

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders are not normally processed or dispatched on Sundays or public holidays.

Processing times may be longer during sales, holidays, high-demand periods or due to circumstances beyond our reasonable control.

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided at checkout.

3. Shipping Coverage

We currently offer shipping within India, subject to serviceability of the delivery address.

Delivery availability may depend on the courier service and the PIN code provided by the customer.

If a particular location is not serviceable, we may contact the customer to discuss an alternative delivery arrangement or cancel the order and process the applicable refund.

4. Estimated Delivery Time

The estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery to remote or certain non-serviceable areas may take additional time.

The delivery timeline is an estimate and is not a guaranteed delivery date.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on the delivery location, order size, weight, shipping method and other applicable factors.

If free shipping is offered for a particular order or promotional period, the applicable terms will be displayed on the website.

6. Tracking Information

Where tracking is available, tracking details may be shared with the customer after the order has been dispatched.

Customers can use the tracking information provided to check the status of their shipment through the applicable courier service.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

7. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

Weather conditions
Public holidays
Transportation disruptions
Courier operational issues
Incorrect or incomplete address information
Remote delivery locations
Natural disasters
Government restrictions
High shipping volumes
Other unforeseen circumstances

We will make reasonable efforts to assist customers in case of significant delivery delays.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

Full name
Complete delivery address
PIN code
Mobile number
Email address, where applicable

We are not responsible for delivery delays, failed deliveries or additional shipping charges caused by incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address or failed delivery attempts, additional shipping charges may apply for re-delivery, where applicable.

9. Failed Delivery Attempts

The courier company may make multiple delivery attempts according to its operational procedures.

If the customer is unavailable or does not respond to the courier, the shipment may be returned to us.

Customers should ensure that someone is available to receive the package at the provided delivery address.

10. Damaged Packages

Customers are advised to check the package at the time of delivery.

If the package appears significantly damaged, opened or tampered with, please take photographs or video of the package and contact us as soon as possible.

For products that are damaged, defective or incorrect, please refer to our Return and Refund Policy.

11. Missing or Incorrect Products

If you receive an incorrect product, missing item or incomplete order, please contact us as soon as possible.

Please provide your order number and photographs or video of the package and products received, where applicable.

We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy.

12. Order Cancellation Before Dispatch

Customers may contact us to request cancellation of an order before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

For more information, please refer to our Return and Refund Policy.

13. Delivery Confirmation

An order may be considered delivered when the courier service records the shipment as delivered to the address provided by the customer.

If you believe your order has been incorrectly marked as delivered but you have not received it, please contact us promptly so that we can assist with the issue.