Return and Refund Policy

At perforia.shop (B J ENTERPRISE), we want our customers to have a smooth and satisfactory shopping experience. This Return and Refund Policy explains the conditions under which products may be returned, exchanged or refunded.

1. Business Information

Business Name: perforia.shop (B J ENTERPRISE)
Managed By: KATHROTIYA BHAUTIK JAYANTIBHAI
GSTIN: 24KRAPK3835G1ZT

Address:
SHOP NO-G/14, SHREENATHJI ICON,
UTRAN ROAD, OPP. UTRAN POWER HOUSE GATE,
UTRAN, SURAT, GUJARAT - 394105, INDIA

Phone: 9725846553
Email: help.perforia@outlook.com

2. Return Eligibility

Customers may request a return if the product received is:

Damaged during delivery
Defective or not functioning properly
Incorrect or different from the product ordered
Missing parts or accessories, where applicable

The return request must be submitted within 7 days of delivery.

Products must be returned in their original condition, including original packaging, tags, accessories, manuals and other items supplied with the product, where applicable.

Products that have been used, damaged by the customer, altered or returned without their original packaging may not be eligible for return.

3. Products Not Eligible for Return

Certain products may not be eligible for return due to their nature, including products that:

Have been used or damaged after delivery
Are returned without original packaging or accessories
Have been altered or modified by the customer
Are specifically marked as non-returnable on the product page
Cannot be resold for hygiene, safety or other applicable reasons

The return eligibility of a product will be subject to the applicable product description and conditions displayed on our website.

4. How to Request a Return

To request a return, please contact us within 7 days of receiving the order.

Please provide:

Order number
Customer name
Registered mobile number or email address
Reason for return
Clear photographs or video of the product, if the product is damaged, defective or incorrect

You can contact us at:

Email: help.perforia@outlook.com
Phone: 9725846553

Our customer support team will review the request and provide further instructions regarding the return, if applicable.

5. Return Approval

Once we receive your return request, we may review the information and photographs/videos provided to determine whether the product qualifies for a return.

If the return is approved, we will provide instructions regarding the return process.

Customers should not send products to the business address without receiving return instructions from us.

6. Return Shipping

If the return is due to a damaged, defective or incorrect product, the applicable return shipping cost may be borne by us, subject to verification.

For other approved returns, return shipping charges may be the responsibility of the customer, where applicable.

7. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If the refund is approved, the applicable refund amount will be processed through the original payment method or another appropriate method, subject to the payment provider's processing procedures.

The time taken for the refund to reflect in your account may depend on your bank, card issuer, UPI provider or payment gateway.

8. Refund Amount

For an approved refund, the refundable amount will generally correspond to the amount eligible for refund under the applicable order and return conditions.

Shipping charges, convenience fees or other non-refundable charges, if applicable, may not be refundable unless required by applicable law or otherwise stated on the website.

9. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible and preferably within 48 hours of delivery with photographs or video showing the issue.

We may request additional information or evidence to verify the issue.

After verification, we may offer an appropriate resolution, which may include replacement, exchange or refund, depending on product availability and the circumstances of the case.

10. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process after delivery.

To request cancellation, contact us as soon as possible:

Email: help.perforia@outlook.com
Phone: 9725846553

11. Exchange / Replacement

Where applicable, an eligible damaged, defective or incorrect product may be replaced or exchanged, subject to product availability.

If the replacement product is unavailable, we may provide another appropriate resolution, such as a refund, subject to the applicable terms.

12. Refund Processing Time

After approval of a refund, the refund will be initiated within a reasonable period.

The actual time for the amount to be credited to the customer's bank account or payment method may vary depending on the payment gateway, bank or financial institution.

13. Failed or Cancelled Payments

If money has been deducted from your bank account or payment method but your order was not successfully placed, please contact us with the relevant transaction details.

We will verify the transaction and, where applicable, initiate or assist with the refund process.